Privacy Policy | SVS DigiCorp

1. Introduction

SVS DigiCorp ("we", "our", "us"), a proprietorship firm operating from Salem, Erode, and Coimbatore, Tamil Nadu, India, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website svsdigicorp.com or use our services including Digital Signature Certificate (DSC) issuance, USB token sales, government portal registrations, and related certification services.

2. Information We Collect

We may collect the following types of personal information when you use our services or interact with our website:

•Identity Information: Full name, date of birth, PAN number, Aadhaar number, passport details, photographs as required for DSC issuance and government registrations.

•Contact Information: Email address, phone number, postal address.

•Business Information: Company name, GST number, business registration documents, IEC code, and other business-related documents.

•Technical Information: IP address, browser type, device information, pages visited, and cookies when you browse our website.

•Payment Information: Transaction details for service payments. We do not store credit/debit card numbers directly.

3. How We Use Your Information

We use the collected information for the following purposes:

✓Processing DSC applications with Certifying Authorities (CAs) on your behalf.

✓Completing government portal registrations (ICEGATE, NSWS, GeM, APEDA, IREPS, etc.).

✓Filing trademark applications, company incorporation forms, and certification applications.

✓Communicating with you about service status, updates, and support.

✓Improving our website, services, and customer experience.

✓Complying with legal obligations under Indian law.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

•Certifying Authorities (CAs): For DSC issuance, your identity documents are shared with licensed CAs as required by the Information Technology Act, 2000.

•Government Authorities: When filing applications on your behalf on government portals (MCA, DGFT, IPIndia, CBIC, etc.), your information is submitted to the respective authorities.

•Legal Requirements: When required by law, court order, or government regulation.

•Service Providers: With trusted third-party service providers who assist us in operating our website and business, bound by confidentiality obligations.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. DSC-related records are retained as per the guidelines of the Controller of Certifying Authorities (CCA) and the Information Technology Act, 2000. Typically, records are retained for a minimum of 7 years post the expiry of the DSC or completion of service.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of our website.

8. Third-Party Links

Our website may contain links to government portals and third-party websites (e.g., icegate.gov.in, gem.gov.in, mca.gov.in, ipindia.gov.in). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Your Rights

Under applicable Indian data protection laws, you may have the right to:

✓Access, correct, or update your personal information.

✓Request deletion of your personal information, subject to legal retention requirements.

✓Withdraw consent for communication and marketing.

✓File a grievance related to your data with our Grievance Officer.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: SVS DigiCorp
Email: info@svsdigicorp.com
Phone: +91 83444 04467
Address: Salem, Tamil Nadu, India

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@svsdigicorp.com or call +91 83444 04467.